MyDataWork POV — Conversational banking promises a seamless customer experience, but without a rigorous foundation, it risks becoming a customer service quagmire. Banks must prioritize data integrity and governance to prevent misinformation and security breaches. The allure of AI-driven interactions can quickly turn into a nightmare if foundational elements like data accuracy and compliance are overlooked. Without these, the vision of scalable, conversational banking could collapse under its own weight, leaving customers frustrated and banks scrambling to patch up trust issues.