← This weekCase studyAgentic AI, MCP & the context layerBasisClayExa LabsBasis, Clay, and Exa Labs are leveraging AI agents to enhance workflows in areas like onboarding, account management, and developer integrations. These companies aim to demonstrate how AI-native operations can be applied within enterprises.
MyDataWork POV — The appeal of AI-native workflows is clear, yet there's a significant risk in depending too heavily on AI agents for essential tasks like onboarding and account management. These tasks demand a nuanced understanding of human interaction and context, which AI often struggles to replicate. The risk is that organizations might sacrifice depth and personalization for efficiency, leading to a hollowing out of essential human elements in customer relationships.
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Agent Studio users should be wary of assuming that AI agents can fully replace human judgment in workflows. Instead, they can use Agent Studio to carefully scope where AI can genuinely add value without undermining the human touch, ensuring a balanced approach.
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