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Forrester Blogs · Read source ↗

Global technology spending grew by 30% from $4.0 trillion in 2020 to $5.2 trillion in 2025, according to data from Information Services Group (ISG). Despite this overall increase, the average spend per user remained relatively stable, fluctuating between $15,000 and $16,000 annually during the same period. This suggests that CIOs may not need to increase budgets significantly as the XaaS model becomes more prevalent.

MyDataWork POV — For CIOs grappling with budget constraints, the flat spend per user is a welcome reality check. It signals that while overall tech investment is up, the per-user cost efficiency remains intact. This stability in spend per user challenges the assumption that a shift to XaaS necessitates ballooning budgets. Organizations operating with tight financial oversight should see this as an opportunity to reassess their spending strategies. Those who equate more spending with better outcomes might need to rethink their approach to tech investments.
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